Placing an order is easy. Simply browse our collection, click "Add to Cart" on the items you love, proceed to checkout, fill in your shipping details, choose your preferred payment method, and confirm your order. You'll receive a confirmation email or WhatsApp message shortly after.

Yes — we understand many of our customers prefer WhatsApp. Just message us at +92-321-7662203 with the product name or screenshot, your address, and contact details. Our team will guide you through the rest.

We process orders quickly, so please contact us within 2 hours of placing your order if you wish to modify or cancel it. Once your order is dispatched, changes are no longer possible.

After placing your order, you'll receive a confirmation email with your order details. You may also receive a WhatsApp message from our team to verify your address before dispatch.

We offer multiple convenient payment options:

• Cash on Delivery (COD)
• JazzCash
• Easypaisa
• Bank transfer
• Credit / Debit card (Visa, Mastercard)

You can choose your preferred method at checkout.

Yes — Cash on Delivery is available across Pakistan. You only pay when your order arrives at your doorstep.

Absolutely. All online payments are processed through secure, encrypted payment gateways. We do not store your card or financial information on our servers.

Yes — we deliver to all major cities and towns across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, and many more.

Our standard delivery times are:

• Major cities (Lahore, Karachi, Islamabad): 2–3 working days
• Other cities and towns: 3–5 working days
• Remote areas: 5–7 working days

You'll receive a tracking number once your order is dispatched.

Once your order is dispatched, we'll send you a tracking number via email or WhatsApp. You can use this to track your package on the courier's website (TCS, Leopards, M&P, or Daewoo Cargo, depending on your area).

Our jewellery is high-quality artificial (fashion) jewellery — beautifully crafted to give the elegant look of fine jewellery at affordable prices. We do not sell genuine gold, silver, or precious gemstones.

To keep your pieces looking beautiful for longer:

Jewellery:

• Store in a dry place, away from moisture
• Avoid contact with perfume, lotion, and water
• Wipe gently with a soft cloth after use
• Keep in original packaging when not worn

Handbags:

• Store in a dust bag or cloth pouch
• Avoid overstuffing to maintain shape
• Keep away from direct sunlight
• Clean gently with a soft, dry cloth

We do our best to display every product accurately. However, slight variations in colour may occur due to lighting, screen settings, or photography. Rest assured, every item is inspected for quality before shipping.

We're always happy to help. Reach us through:

• Email: hello@pearlandpouch.com
• WhatsApp: +92-321-7662203
• Instagram DM: @pearlandpouch
• Facebook: facebook.com/pearlandpouch

Customer Support Hours:

• Monday – Saturday: 10:00 AM to 8:00 PM (PKT)
• Sunday: Closed (we'll respond on Monday)

Yes — for bulk or wholesale orders, please email us at hello@pearlandpouch.com with details of the products and quantities you're interested in. Our team will get back to you with a custom quote.